Refund and Returns Policy

Effective Date: October 25, 2024

At Premium Sports Experiences, we take great care to ensure the quality of our bubble tea and other products. If you are not completely satisfied with your purchase, please read the following policy regarding refunds and returns.

  1. Returns Eligibility
    Due to the nature of our products, we do not accept returns once the product has been delivered. Please inspect your order upon receipt and contact us immediately if:

    • You received the wrong product
    • Your order arrived damaged
    • The product is defective

  2. Non-Returnable Items
    The following items are non-returnable:

    • Perishable goods such as bubble tea, food, and beverages
    • Custom or personalized products
    • Gift cards

  3. Reporting Issues
    If your order arrives damaged, incorrect, or defective, please contact us within 24 hours of delivery at [email protected] with the following information:

    • Your order number
    • A description of the issue
    • Photos of the damaged or incorrect product

    Once we receive your request and verify the issue, we will offer a replacement or a refund.

  4. Refund Process
    Refunds are available only for incorrect or defective products. If approved, refunds will be issued to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

  5. Order Cancellations
    Orders may be canceled within 24 hours of purchase by contacting us at [email protected]. After 24 hours, we cannot guarantee cancellations as your order may have already been processed or shipped.

  6. Shipping Costs
    We do not refund shipping fees unless the issue was due to our error (i.e., incorrect or defective products). Return shipping for any replacements will be covered by Premium Sports Experiences.

  7. How to Request a Refund or Replacement
    To request a refund or replacement, please contact us at:

    • Email: [email protected]
    • Phone: 712-723-9320
    • Address: 845 Centennial Farm Road, Archer, Iowa, United States

    Please provide your order number and a detailed explanation of the issue, along with photos if applicable.

  8. Contact Information
    If you have any questions about our refund and returns policy, please feel free to contact us:

    • Phone: 712-723-9320
    • Email: [email protected]
    • Address: 845 Centennial Farm Road, Archer, Iowa, United States

This Refund and Returns Policy ensures transparency and addresses the specifics of dealing with perishable goods like bubble tea, while providing clear instructions for handling defective or incorrect orders.